WA Field Manager of the Year awarded to popular franchise business mentor

May 29, 2017, 4:51 pm

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One of the west’s most dynamic business leaders, Poolwerx’s Tony Campbell, has taken out the Field Manager of the Year award for Western Australia at the annual Franchise Council of Australia WA Excellence in Franchising Regional Awards for 2017. The award comes after a challenging year that saw Tony and his 19 Poolwerx Franchise Partners achieve notable sales growth, notwithstanding the downturn in the WA economy. Through the adoption of a number of innovative sales and marketing initiatives, Tony helped his West Australian group achieve growth just shy of six percent - a four percent improvement on the previous two years. “We’ve made a point of not trying to do the same things we’ve been doing the last ten years,” Tony said. “The environment has dramatically changed and we’re now in unchartered waters so this requires new thinking.” Tony said the win, while very welcome, came as a complete surprise. “I was really just there for the steak!” Tony joked. “I honestly thought my chances were pretty slim considering the kind of competition I was up against. I was humbled and shocked when they read out my name - I hadn’t even prepared a speech!” Tony’s unassuming nature may be part of the reason why he scored a 77 per cent satisfaction rating in Poolwerx’s annual internal Franchise Partner survey. This percentage equates to Franchise Partners being ‘very satisfied’ with the level of Tony’s service and places him well above the franchise industry benchmark. “Coming from a business development background, I have a strong focus on achieving growth,” Tony said. “I work closely with each of my Franchise Partners to develop the tools they need to achieve their goals. I also think helping Franchise Partners find confidence in their own skills and abilities is key to achieving growth as a group.” With the state win under his belt, Tony now qualifies as a finalist in the MYOB FCA National Excellence in Franchising Awards to be held on the Gold Coast in October as part of the National Franchise Convention.

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ACCC takes action against Geowash car wash franchisor

May 30, 2017, 5:36 pm

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The Australian Competition and Consumer Commission has applied to the Federal Court for leave to commence proceedings against Geowash Pty Ltd (subject to deed of company arrangement) (Geowash), a national car wash franchisor that has been marketing and selling hand car wash franchises since 2013. The ACCC proceedings will allege that Geowash made false or misleading representations and engaged in unconscionable conduct in breach of the Australian Consumer Law, and also failed to comply with the good faith obligation which is contained in the Franchising Code of Conduct. If leave is granted, these proceedings will be the second court action recently taken by the ACCC alleging a breach of the good faith obligation by a franchisor. The ACCC will also allege that Geowash’s director, Sanam Ali, and National Franchising Manager, Charles Cameron, engaged in and were knowingly concerned in the conduct. In particular, the ACCC will allege that from at least November 2015 to May 2016, Geowash made false or misleading representations on its website that: prospective franchisees could make revenues of $70,216 and estimated profits of $30,439 in an average 28-day period, when Geowash did not have reasonable grounds for making those representations; and Geowash had a commercial relationship or affiliation with each of Nissan, Kia, Renault, Audi, Emirates, Shell, Hertz, Holden, Ikea, and Thrifty, when it did not. The ACCC will also allege that Geowash directed a substantial portion of franchisee funds for purposes not permitted under the franchise agreement and not disclosed to franchisees, including payment of commissions to Ms Ali and Mr Cameron. “The ACCC investigated Geowash’s conduct following complaints from franchisees alleging that they had been misled about their establishment costs, and ultimately had not been provided with an operating car wash franchise,” ACCC Deputy Chair Dr Michael Schaper said. “The ACCC was particularly concerned that, allegedly, franchisee funds were used for purposes other than those permitted by the franchise agreements, including as commissions paid to the director and franchise manager,” Dr Schaper said. If granted leave to commence proceedings against Geowash, the ACCC will seek declarations, injunctions, an order for the payment of pecuniary penalties, orders for non-party consumer redress, corrective notice orders, and costs. The ACCC will also seek orders disqualifying Ms Ali and Mr Cameron from managing corporations for a period of five years.

Pizza Capers Become First National Pizza Franchisor to Launch Mobile Food Truck

June 5, 2017, 4:10 pm

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It was 1996 when Pizza Capers first opened its doors and began setting the bar for innovative, first to market franchise opportunities; they were the first to embrace and promote gourmet pizza options and as of July this year, will be the first national pizza franchisor to launch a gourmet mobile food truck. Pizza Capers Managing Director Sherrie Halliwell said the mobile food truck is a fully functioning mobile pizza store that will operate in designated territories around Australia, and provides franchise partners with the unique opportunity to work flexible hours, from their own place, and to fit in with their lifestyle. “Our mobile business model not only taps into a new market of consumer, but also new potential franchise partners,” she said. “With lower operational costs and the freedom to take the truck to numerous locations and events, it offers the ability to provide the Pizza Capers gourmet menu, without the costs and restrictions of a static traditional store.” Pizza Capers is confident in the success of the exciting new business model and are opening up a limited time offer to entrepreneurial enthusiasts who are interested in starting their own mobile food truck business. “Those interested are now able to purchase a franchise for less than $50,000 start-up cost inclusive of initial franchise fees, comprehensive training and local marketing launch activities,” Sherree said. Food service companies are constantly innovating to take advantage of the ever-evolving trends in the industry, and mobile food trucks have developed into increasingly popular ventures over the past decade. “The food truck movement is a rising trend and we can’t wait to fill the gap and begin catering for the demand that static stores are unable to cater to,” she said. Since its first store opening in Kenmore, Brisbane in 1996, Pizza Capers has become one of Australia’s leading gourmet pizza makers.

Mister Minit Celebrates 60 Years of Problem Solving

June 5, 2017, 4:23 pm

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From a single ‘while you wait’ heel bar in Brussels, to a global retail franchise - Mister Minit this year celebrates its 60th Anniversary. From humble beginnings, the retailer has evolved over half a century, and today fixes more than more than 10 million jobs each year in Australia, New Zealand and South East Asia. From repairing designer pumps, stiletto heels and work boots, Mister Minit has diversified into a comprehensive range of personal and household services. “Quality shoe repairs continue to be a large part of what we do, however many of our 4 million local customers each year also visit Mister Minit stores for our wide array of other services. Our brand has become synonymous with ‘real people fixing problems’,” said Chief Executive Officer, Mark Rusbatch. Key cutting, personalised engraving and watch repairs are among the most popular services, with customers also visiting the retailer for mobile phone screen replacements and a choice of gifts. Since expanding into car keys and remote controls 20 years ago, Mister Minit has also become the market leader of spare car keys in Australia and New Zealand. “One of the fastest growing trends right now is ‘do it for me’ and Mister Minit is equipped to be able to make the lives of time poor customers that bit easier by fixing their problems quickly and cost efficiently,” said Mark. There are now more than 300 retail stores across Australia, New Zealand, Singapore and Malaysia with new company and franchise stores opening each year. “It is wonderful to be celebrating our 60th Anniversary, and as we move through the next decade, we look forward to ‘fixing even more problems for more people’,” Mark finished.

Builder Auctions House to Raise $250,000 for Children’s Charity

June 5, 2017, 4:31 pm

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Discounted land and cost-price building are not terms that immediately spring to mind when discussing western Sydney real estate, but that’s exactly what’s being leveraged by one enterprising builder to help raise a quarter of a million dollars for kids in need​. G.J. Gardner Homes Sydney West has started construction of a brand new four bedroom family home, destined for a charity auction, on land at North Richmond’s new Redbank development in the picturesque Hawkesbury region of New South Wales. The ‘Variety Freedom House’ is on track for completion by August with a public auction scheduled to take place in September. All profits from the auction will be donated to Variety - the Children’s Charity to help Aussie children who are sick, disadvantaged or living with a disability. David and Belinda Hogan from G.J. Gardner Homes Sydney West said by building the home for cost only, and with the help of partners and suppliers, they hoped to raise upwards of $250,000 for Variety. “This is the third year G.J. Gardner has been involved in the Variety Freedom House initiative, with $175,000 raised at auction last year by our Tamworth G.J. Gardner franchisee,” Mr Hogan said. “We’d love to go that little bit extra this year and get that figure up to $250,000”. The builders look on track to achieve their ambitious goal with over 30 local suppliers throwing their support behind the project by providing materials and services. “New suppliers are coming on board almost every day which means more money for Variety and more money for the kids who need it the most,” Mr Hogan said. “It’s been really heartening to see how positively Sydney businesses have responded to the fundraiser. We wouldn’t be able to do it without their help and I can’t thank them enough.” Adding to the chorus of thanks was CEO of Variety - The Children’s Charity NSW, David Sexton. “The Freedom House initiative is a great boost to our fundraising efforts in NSW and the money raised will go towards helping some kids in serious need,”​ ​Mr Sexton said. “Our sincere thanks go to everyone involved in the project. “G.J. Gardner has raised close to $500,000 for us over the past three years, which enables us to assist over 10,000 plus children in NSW every year.” Mr Hogan said the project really made the leap from concept to reality when North Richmond Joint Venture committed to the project by providing land at a generously discounted price. “We have a great relationship with North Richmond Joint Venture, the developers of Redbank, so when we approached them with the idea they were immediately receptive,” Mr Hogan said. “You couldn’t embark on a project of this scale without that level of support.” Mr Hogan thanked local suppliers involved in the project including Michelle from JML Designs (colour selection & consultancy), Markwater Plumbing, Bluescope, Electwest Electrical, Westair Conditioning, McTavish Design, C.A.D. Consulting, Ideal Corp, Residential Engineering, Grove Hire, D-Bulls Excavations, MCDA Concreting, Western Suburbs Concrete, Bradnams, Superior Seal, Home Timber & Hardware, Tankworks, Reece, Rinnai, YHC / HPM, Platinum Security Systems, CSR Gyprock, Beaumont Tiles, HTH, Blue Mountains Kitchens, Caesarstone, Shriro, B&D Doors, Daikin and Choices Flooring Blacktown. 

Aussie Pool Franchise Opens New Headquarters in US

June 5, 2017, 4:36 pm

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Award winning pool and spa care franchise Poolwerx has marked its second anniversary in the US with the purchase of the largest independent pool retailer in north Texas and the completion of a new 10,000-square-foot facility in Dallas that will serve as the company’s US headquarters.  John O’Brien, CEO and Founder of Poolwerx, said the new facility in Dallas was perfectly located to support franchisees from coast to coast as Poolwerx expands its US operations. “It was always our intention to head our operation in Dallas,” Mr O’Brien said. “With our recent acquisition of Dallas-based Dolphin Pool Supply, the timing was right to relocate our operations to the Dallas facility.” “Dolphin Pool Supply is one of the largest hot-tub retailers in Texas and has a substantial remodeling business, which should help Poolwerx penetrate further into those segments and provide an opportunity for learning we can transfer to our Australian operations also.” Mr O’Brien said Dolphin Pool Supply, a 50-year-old retail, service and pool renovation company generated more than $8 million in annual revenue. Dolphin Pool Supply’s three previous owners, Doug and Rose Carlson and Larry Collier, will remain with the business to coach and mentor key Poolwerx staff to refine their system to suit the Texas market. Mr Carlson, who purchased Dolphin with his wife and Collier in 1975 said the companies shared a number of the same business philosophies. “Dolphin has always put our customers first and foremost and I know that Poolwerx does that also,” Mr Carlson said. Since entering the US market in 2015, Poolwerx has established 24 stores and 115 service vehicles in six US states and Mr O’Brien said the company was on track to achieve their goal of opening 300 locations by 2021. “As the largest pool and spa care franchise in Australia, I always wanted to take the company to America because of the sheer size and opportunities within the marketplace,” Mr O’Brien said. “It’s not insurmountable to believe Poolwerx could become a major force in the pool industry in the US, and in franchising, very quickly.” Mr O’Brien said the state of the American market was similar to what it was in Australia 20 years ago.  “When we first started in Australia 25 years ago the market was extremely fragmented with lots of independents and small players trying to build critical mass,” he said.  “We worked hard to bring some order to it with our unique franchise model, and offer real career paths for people in this industry. We have brought this expertise overseas as well, introducing our three tiered business model covering retail, service and commercial applications.”    He said the company plans to cover the Dallas market aggressively and has taken deposits from prospects interested in five new territories. “The company now counts among its franchisees four builders in South Carolina and Georgia, all of which have remodeling businesses as well,” he said. “Remodel and renovation has been a slowly growing part of our business and one market we are keen to test the possibilities further.”

Pizza Capers Named Nation’s Best Food & Drink Franchise Group

June 15, 2017, 4:49 pm

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Pizza Capers has proven once again that they’re Australia’s most-loved pizza brand after being named the nation’s Best Food & Drink Franchise Group at the 2017 Australian Enterprise Awards. The recent prestigious win showcases the brand’s commitment to innovative menu variety, unique toppings and exceptional delivery service. Pizza Capers General Manager Sunny Olak said the award reflects the brand’s commitment to creating generously topped, quality pizzas that are great tasting, value for money and made using only the freshest ingredients. “Pizza Capers place continuous emphasis on innovative flavour combinations, and we have increased our focus on operational excellence, customer service and always giving our loyal pizza connoisseurs a great meal experience,” he said. Pizza Capers are no strangers to industry accolades, taking home five consecutive Canstar Blue wins, five consecutive Roy Morgan Most Satisfied Customers awards, and the Entertainment Book Gold Award for Informal Dining. Along with these awards, Pizza Capers are listed on the Entertainment Book Hall of Fame for the Brisbane Region, restaurants are inducted in to the Hall of Fame only when they have won at least three Entertainment Gold Awards, and represent the best in their field. “The brand is overwhelmed with this achievement and is proud to be accepting this award.” “We will continue to go above and beyond to satisfy our customers and create gourmet, restaurant quality pizzas with incredible ingredients,” Sunny said. The 2017 Australian Enterprise Awards are designed to recognise and reward the outstanding accomplishments made by those within their respective industry. These leading lights have been changing the game in their industry, with inventive thinking and inimitable ways that they have managed to attain phenomenal results. For more information on Pizza Capers visit www.pizzacapers.com.au. For more information on the Australian Enterprise Awards visit http://www.apacinsider.com/2017-australian-enterprise-awards.

Brewing a Year’s Worth of Free Coffee

June 15, 2017, 5:01 pm

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Australia’s leading specialty coffee house, Gloria Jean’s Coffees, is giving 100 lucky guests the chance to win free coffee for a whole year! The much-loved coffee retailer is entering loyalty card members who simply swipe their eSipper card with their coffee purchase in the draw to win 365 days worth of free coffee. If that’s not enough to stir coffee aficionados into a frenzy, the offer to enter the promotion has been extended until July 10, giving guests more time and chance to win. Brand Manager for Gloria Jean’s Coffees, Amarinder Kaur, expressed that the response from the initiative has been very well received across Australia. “We love hearing that our guests love our coffee and what better way to celebrate Australia’s much-loved cup than to give away a whole year’s worth of our speciality brew,” she said. “After a successful response from coffee lovers across the country, we want to focus on highlighting our quality coffee and extensive beverage range.” The lucky winners will receive a free regular coffee for 365 days consecutively from July 18 which will be loaded onto their eSipper loyalty card and can be used at their local coffee house for a year from that date. “Coffee houses are grinding their freshly roasted beans and perfecting their pours, as our expertly trained baristas prepare to serve guests daily,” Amarinder said. “We encourage guests to head to their local coffee house for the chance to win! It’s as simple as swiping your loyalty card.” Keeping true to the caffeine fix sought by coffee lovers across Australia, Gloria Jean’s Coffees’ unique blends and extensive beverage range reinforces its position as the country’s leading specialty coffee house. For more information on Gloria Jean’s Coffees and to follow their journey, visit https://www.facebook.com/gloriajeanscoffees/.

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Retail Food Group Appoints new Director of Bakery & Café Division

June 15, 2017, 5:09 pm

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ASX-listed global food and beverage company, Retail Food Group (RFG), is delighted to announce the appointment of Geoff Cockerill as the new Director of the Company’s Bakery & Café division. In this role, Geoff will be overseeing leading franchising food brands Donut King, Michel’s Patisserie and Brumby’s Bakery. Geoff has more than 20 years of experience working with large national and international organisations, and has also held leading roles in companies such as Diageo, Lion and most recently, Queensland Cricket, where he was the Chief Executive Officer. Geoff’s work with national and international labels such as Johnnie Walker, Smirnoff, Corona and other leading beverage products, has garnered strong brand appreciation, making him the perfect fit to head some of Australia’s most iconic brands. “I am very enthusiastic about the future and growth of classic Australian brands; Donut King, Michel’s Patisserie and Brumby’s Bakery, not only locally in Australia, but also on an international level”, Geoff said. “Our strategy will be focussed on delighting our customers with market-leading products supported by on-going innovation and award-winning coffee. “The retail environment continues to be challenging but I strongly believe we have the right brands and people to be successful.” Geoff is a senior leader with a proven track record in driving organisational change, stakeholder engagement and delivering results across diverse teams and environments, both internationally and nationally, and has a passion for fast moving consumer goods and retail. His wealth of experience in business strategy, consumer marketing and general management will enhance positions of brands within the Bakery & Café division.

Brumby’s Product Specialist Crowned Champion Baker

June 15, 2017, 6:38 pm

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Brumby’s Bakery’s very own master baker and skilled Product Specialist, Brad Harvey, walked away with top honours at the Baking Association of Australia’s (BAA) Queensland Baking Show, where his heavenly loaves earned him the coveted ‘2017 Champion Loaf’ title. All loaves entered into the show were judged on appearance, taste, aroma, weight and texture and Brad rose to the occasion by mixing, kneading and baking his way into the top three spots in all five of the categories entered, culminating in him receiving the top honours.  Brad’s incredible skills have been honed over 23 years in the baking industry, with the majority of it spent with Brumby’s Bakery. He started out in 1995 with a four-year bakery and pastry apprenticeship with the brand, went on to become head baker and later owned and operated his very own Brumby’s Bakery store. Over the years, Brad has had a hand in training many apprentices including Donna Elton, a fellow talented and innovative Product Developer for Brumby’s Bakery. His in-depth knowledge, expert skills and infallible passion for his craft didn’t go unnoticed by Retail Food Group (RFG), master franchisor behind Brumby’s Bakery. In 2016, Brad was offered the position of Product Specialist at RFG’s Training Academy to train up new franchisees. “RFG offered me a great opportunity as a Product Specialist and trainer for Brumby’s and I’ve loved every minute of teaching the art of baking beautiful bread to new franchise partners,” Brad said. “In a way, I’m giving back to the brand that has given me so much over the past 23 years. I have been in the baking industry for a long time and there’s no doubt that people’s habits have changed, but what really amazes me to this day, is that Brumby’s still produce the majority of their products from scratch for families all over Australia.” Managing Director of RFG, Andre Nell, congratulated Brad on his wonderful achievement. “We are very proud of Brad’s exceptional results achieved at the Queensland Baking Show recently. Achievements of this nature are testament to the capability and passion of our exceptional team,” he said. Next up for Brad is the 2018 Sydney Royal Fine Food Show where he will take part in the Professional Bakery Category and then he will head to Toowoomba where he will be competing in the Bread Category at the 2018 Toowoomba Royal Show.

Recognising Australia’s Diverse Retail Leaders

June 15, 2017, 6:43 pm

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The National Retail Association (NRA) has launched its new-look annual awards program, with a strong focus on inclusion and celebrating diversity, recognising not only retail businesses, but the people behind them. The 2017 awards will recognise people and businesses at all levels of the industry – from fast food franchisees to fashion chains; from young retailers under 25 years to store managers and leaders within the industry. NRA CEO Dominique Lamb said the National Retail Awards will reflect the diversity of the Australian retail industry, which is one of the most significant contributors to the of the national economy. “The NRA has almost doubled the number of categories this year, to make sure all entrants are standing against their real-world competitors, competing on their merits (regardless of size or channel), and to better reflect increasing diversity and innovation in the sector,” she said. “We’re calling on Australian retailers to put their hands up, or to nominate their staff or colleagues.” Last year the 2016 Retailer of the Year supreme award was taken out by a franchise outlet, Michel’s Patisserie Toronto, who also won Franchisee of the Year. Nominations are now open for various awards in the following groupings: Individual Awards Young Retailer of the Year Store Manager of the Year Franchisee of the Year Outstanding Contribution to the Industry Category Retailer Awards Apparel Retailer of the Year Food Retailer of the Year Beverage Retailer of the Year Health / Beauty Retailer of the Year Entertainment Retailer of the Year Jewellery Retailer of the Year Shoes / Accessories Retailer of the Year Computers / Electronics Retailer of the Year Sports / Recreation Retailer of the Year Garden / Home Improvement Retailer of the Year Furniture / Homewares Retailer of the Year Newsagency Retailer of the Year Multi-category Retailer of the Year Specialty Retailer of the Year Champion Awards Customer Experience Champion Social Responsibility Champion Innovation Champion People Champion Supreme Awards 2017 Retailer of the Year The 19 winners from the Category Retailer of the Year and Champion awards will be judged against each other with one winner being crowned of 2017 Retailer of the Year. 2017 People’s Choice Retailer of the Year Every business who entered the Category Retailer of the Year and Champion awards will automatically be in the running for 2017 People's Choice Retailer of the Year. This is judged by the public via an online voting portal which opens Monday 14 August. If you’d like more information, please head to the National Retail Awards website or phone 1800 RETAIL.

Franchise success celebrated at Vic/Tas Excellence in Franchising Awards

June 19, 2017, 5:14 pm

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The Franchise Council of Australia (FCA) recognised franchising's best in Victoria and Tasmania at the 2017 Vic/Tas Excellence in Franchising Awards presentations in Melbourne on Friday night. Anton Silove, MBCM Strata Specialists-Frankston, Mornington & Chelsea Winners at the event included Anton Silove of MBCM Strata Specialists in Frankston, Mornington and Chelsea who was named Vic/Tas Multi Unit Franchisee of the Year; Nellie Dicks of Bank of Queensland in Richmond, who took home the award for Vic/Tas Single Unit Franchisee of the Year, two or more staff; and Glen Cammiade of EFM Health Clubs in Ferntree Gully who won the Award for Vic/Tas Single Unit Franchisee of the Year, less than two staff. Also successful on the night were Meda Royall, founder and CEO of Your Law Firm, who was named the Vic/Tas Franchise Woman of the Year; and Brian Legg, V.I.P. Home Services, who won the award for Vic/Tas Field Manager of the Year. “Winning this award means so much, it really does,” said Meda Royall, who began franchising Your Law Firm at the end of 2015. “It’s a recognition of something we have dreamed about. We worked on Your Law Firm quietly for about four years. It took us a long time to build it before we could start making franchises available. We are the first franchise in law. So what this award means for me, and for our team, is that a franchise in law is being recognised as a valid business model.” “Franchising as a business model enables people to be part of a wider network, but also to have the autonomy of having their own business and pretty much determine their direction,” said Meda on her decision to franchise the business. Providing the support to help franchisees build strong and successful businesses is what drives V.I.P. Home Services’ Brian Legg in his role as Field Manager to the franchise’s Victorian cleaning franchisees. “For me personally, I get a kick out of franchisees when they achieve their goals. There is nothing more rewarding than when I get a phone call and a franchisee says, 'Brian, we spoke about earning a certain number of dollars and I achieved that this week’,” said Brian, who spent 11 years as a V.I.P. Lawns and Gardens franchisee before making the transition to a head office. He is now responsible for more than 60 franchisees as the Commercial Cleaning and Home Cleaning Regional Franchise Manager in Victoria. Vic/Tas Single Unit Franchisee of the Year, less than two staff Award winner, Glen Cammiade, says the key to his success is to love what he does. “I love what I do. I love helping people. I love seeing people achieve. It doesn't feel like a real job,” says Glen, who purchased his EFM Ferntree Gully franchise in 2009, and in 2016 was named EFM’s National Franchisee of the Year. He describes the benefits of being a franchisee at EFM Health Clubs as: “Just the absolute support and advice that you get. Any question you've ever got, the team at the head office have done it before and they know the answers. The support you get is just priceless.” For Nellie Dicks, a career banker of more than 30 years, the attraction of becoming a Bank of Queensland franchisee was the ability to “take all my banking skills and be able to run my own business.” With more than 20 years’ of experience in organisational management and leadership with multinational organisations, Anton Silove was motivated to become a franchisee “to make my own destiny and see what I could do as a business owner”. That journey began with his Frankston franchise, and has since grown to include franchises in Mornington and Chelsea. “As a business owner, I provide service to my team,” says Anton. They're the guys that know what needs to be done and I service them. And we all love what we do, so that's the biggest success.” Following their success, all winners have qualified as finalists for the MYOB FCA National Excellence in Franchising Awards. The Gala Awards Dinner will be held on the Gold Coast on Tuesday 10 October at the culmination of the 2017 National Franchise Convention. WINNERS Vic/Tas Multi-Unit Franchisee of the Year: Anton Silove, MBCM Strata Specialists - Frankston, Mornington & Chelsea Vic/Tas Single Unit Franchisee of the Year, two or more staff: Nellie Dicks, Bank of Queensland - Richmond Vic/Tas Single Unit Franchisee of the Year, less than two staff: Glen Cammiade, EFM Health Clubs - Ferntree Gully Vic/Tas Franchise Woman of the Year: Meda Royall, CEO, Your Law Firm Vic/Tas Field Manager of the Year: Brian Legg, V.I.P. Home Services Future Awards presentation dates for 2017: FCA SA Excellence in Franchising Awards – Thursday 13 July

Fulfil your small business dreams at the Brisbane Franchising Expo

June 21, 2017, 4:39 pm

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Queenslanders dreaming about running their own business will find plenty of motivation to make it happen, at the Franchising & Business Opportunities Expo next month. Held at the Brisbane Convention & Exhibition Centre at South Bank 22-23 July, the Brisbane Franchising Expo will showcase more than 80 brands looking for franchisees. There will also be free seminars covering all aspects of owning a small business, as well as legal, financial and entrepreneurial advice. “Anyone investing in a small business is taking a risk, however franchised businesses have high rates of longevity and success, with greater brand recognition and the benefit of proven systems,” says Exhibition Manager Fiona Stacey. “Basically you’re in business for yourself, but not by yourself.” Franchising is a successful and fast growing part of Australia's small business landscape. According to the Franchise Council of Australia’s (FCA) most recent data, the sector is worth an estimated $144 billion in sales across 79,000 franchise units, and employs around 460,000 people. At the Brisbane Franchising & Business Opportunities Expo, visitors can see a wide range of concepts, with investment levels ranging from $10,000 to over $500,000. “There really is something for everyone, whatever your experience or interest,” says Stacey. “Many people come to see traditional franchise formats in the fast food, home services or retail sectors, but there are also some more unconventional business ideas such as pilates and massage, drone photography and children’s sports. The Brisbane show will feature a high number of opportunities in the food and beverage industry, with exhibitors such as Lenard’s Chicken, Love Pollo, Bakers Delight, Fogo Brazilia, Banjo’s Bakery Café, Liv-eat, Spudbar and Lava Coffee; plus Craveable Brands’ renowned franchises Oporto and Red Rooster. New player Franchise Retail Brands will be showcasing its stable of food offerings including Sabatini’s, 1582 Coffee, Doughnut Time, New York Slice, Dessert House, Crave Ice Creamery, Lord of the Fries, Shingle Inn, St Burger and Hombre Mexican Cantina; while Retail Food Group will feature established brands such as Gloria Jean’s, Michel’s Patisserie, Crust Gourmet Pizza, Brumby’s Bakery, Pizza Capers, The Coffee Guy and Donut King. Stacey says one of the highlights of the Expo is always the free seminar program, with sessions running throughout the two days of the show. The strong lineup of experienced and knowledgeable franchisors, franchisees and service providers includes keynote speakers John O’Brien from Poolwerx and Damian Paull, CEO of the Franchise Council of Australia (FCA), plus special presentations from business coach Claire Wilson from The Alternative Board and Love Pollo’s CEO Chris Caldwell. There will be a special panel session featuring successful businesswomen Kim O’Donnell, owner of Gecko Sports alongside Kate Hopley, co-owner of Spudbar and 2016’s Franchising Woman of the Year for Victoria and Tasmania, discussing what it takes to succeed in franchising. In addition the FCA will host a Franchisee Success panel series, where successful franchisees and franchisors from different systems will discuss their journeys and reasons behind selecting their chosen businesses. While the free seminars and panel discussions are all strong drawcards, Stacey says visitors will gain most from meeting representatives from a wide range of businesses, so they can compare the opportunities on offer. “Some visitors come with specific businesses in mind, while others are open to new ideas, in industries they had never previously considered,” she says. “We also attract entrepreneurs wishing to grow their business through the franchising model. They come because the Franchising Expo is the country’s leading event to find information and inspiration to start, build or grow your own business.” Pre-register online at franchisingexpo.com.au for discounted tickets. Brisbane Franchising & Business Opportunities Expo Saturday 22 July – Sunday 23 July, 10am-5pm Hall 1, Brisbane Convention & Exhibition Centre Next show: Melbourne Franchising & Business Opportunities Expo Saturday 26 – Sunday 27 August, 10am-5pm Melbourne Convention & Exhibition Centre

Local business ‘Jim’s Pool Care Sunshine Coast’ recognised at SPASA Pool and Spa Awards with 3 Awards of Excellence

June 21, 2017, 4:55 pm

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Local pool business, Jim’s Pool Care on the Sunshine Coast has been recognised for outstanding achievements in creativity, innovation and service excellence at the 2017 QLD SPASA Awards of Excellence held on 3rd June at Royal on the Park in Brisbane. “This annual SPASA celebration of excellence is a result of months of tireless work by Jim’s Pool Care on the Sunshine Coast who constantly strive to set new pool and spa industry benchmarks,” says Brett Blair - General Manager of Jim’s Pool Care Australia. In this year’s judging, the local business collected the 2017 SPASA Gold Award for Excellence in Pool & Spa Service Business of the Year reflecting our company’s commitment to quality and service. The second award was won by Stephen Cluff (Business Owner of Jim’s Pool Care on the Sunshine Coast) who took the 2017 SPASA Bronze Award for Excellence as Pool & Spa Service Technician of the Year. Not stopping there, Jim’s Pool Care on the Sunshine Coast rounded out the night by receiving the 2017 SPASA Gold Award for Excellence as Retailer of the Year. Stephen Cluff says, “Our quality service is not only out in the field at poolside, it also excels in the office providing a good flow of communication between our service team and our clients. I am extremely proud of our team for winning so many important industry awards, in such a competitive business.”  The SPASA Awards of Excellence are judged by an independent panel of experts. The awards are designed to promote achievement in design and innovation, energy and sustainability, construction, service, and professionalism across all sectors of the industry.  Winners in each state will go on to compete in the SPASA Australia National Awards to be held later this year in Sydney.

Soul Origin wins 2017 QSR Sustainability Award

June 21, 2017, 8:00 pm

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Australia’s fastest growing quick service restaurant, Soul Origin, has won the Best Sustainability Initiative award in the QSR Media Detpak Awards 2017, for their commitment to social and environmental sustainability. Over the past 12 months, Soul Origin has rolled out several key initiatives in their quest to support the community and take care of the environment, including its support of the Starlight Children’s Foundation, raising over $40,000 and donating an additional $10,000 in product to the charity. In addition to their support of the Starlight Foundation, Soul Origin has also made a commitment to environmental sustainability by introducing bamboo salad containers with 100% biodegradable lids, reducing CO2 emissions and offering vegetarian options to encourage Australians to consume less meat. General Manager of Soul Origin, Chris Mavris, said the company was honoured to be awarded the Best Sustainability Initiative award, which was presented to a fast food or fast casual restaurant who thinks beyond profits. “Social responsibility is at the core of Soul Origin. We are a family operated business which values taking care of one another, in and outside of our organisation. We are coincidentally in the business of customer ‘service’ and we have a duty to contribute back to the community who has supported our business’s growth,” Mr Mavris said. “The funds we have raised for the Starlight Children’s Foundation have contributed to helping over 1,025 sick kids get in-hospital access in the Starlight Caption Program, replacing pain, fear and stress with fun, joy and laughter.” “We love what the Starlight Foundation is doing for families, brightening the lives of children and sharing our philosophy of making a difference for families through positivity and good experiences.” Soul Origin has also been recognised by QSR Media for their dedication to implement environmental and sustainable practices across the brand. Mr Mavris said the brand has applied environmental practices everywhere possible, ranging from ingredients, the product offering in-store and most importantly the packaging. “Soul Origin has reduced landfill by 1,000,000m2 over a one-year period by changing our salad containers from plastic to bamboo. The containers are also topped with a 100% biodegradable lid,” Mr Mavris said. “We buy Australian wherever possible. We believe in supporting local farmers which ultimately means we are sourcing the freshest and best quality ingredients available.” “We also support local suppliers rather than seeking national suppliers, with many of our suppliers within walking distance of our Support Centre.” “Soul Origin is more than a QSR Brand, we embrace our responsibility for the planet and we strive for the best sustainable practices possible.” Helping Australians has also inspired Soul Origin franchisees to group together to start their own charity. In the future, Soul Origin will work towards opening a charity to help children and orphans, donate to ongoing organizations in need as well as reducing their environmental footprint.

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SumoSalad Wins Best Innovation Award with the MySumo App

June 21, 2017, 10:29 pm

≫ Next: Michel’s Patisserie’s Image Printer hits sweet spot at QSR Media Awards

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SumoSalad, Australia’s largest healthy fast food restaurant chain, has been awarded the ‘best innovation’ award for health at the prestigious QSR Media Detpak Awards in Sydney today. Accepting the award on behalf of SumoSalad, Chief Customer Officer Lawrence Mitchell said as customer preferences and trading environments continue to change, the pace of our customer- driven innovation continues to grow and we are so pleased to be able to offer an application like the MySumo App to our customers. “At SumoSalad we are completely focused meeting our changing consumers’ needs by making our food more convenient, and even better value,” Mr Mitchell said. “Sumo's mission is to make Australians healthier and a key way to do that is by giving them access to fresh, good quality food that makes people feel amazing. “The MySumo app is a tool that not only helps customers to access our great food more conveniently, but rewards them for developing healthy habits. “This new direction is a way for us to continue to fulfil our mission of making great tasting, nutritious food accessible, which is a huge issue affecting millions of Australians at the moment as we continue to be inundated with low cost junk food. “We want to take Australia off the podium of being one of the world’s fattest nations.” Mr Mitchell said that SumoSalad would be opening further stores in areas where customers were expecting healthier options, including Sydney’s prestigious International Airport Terminal, at the Virgin Terminal in Melbourne, at Monash University, as well as more Caltex sites. He said SumoSalad would also be launching a pilot of a direct delivery service to homes and offices.

Michel’s Patisserie’s Image Printer hits sweet spot at QSR Media Awards

June 25, 2017, 4:35 pm

≫ Next: Carbon Group announce seventh acquisition in less than two years

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Michel’s Patisserie’s custom-designed Image Printer has proven a technology masterpiece, taking out the coveted Best Digital Initiative Award at the annual QSR Media Awards in Sydney. Brand manager for Michel’s Patisserie, Lisa Nicholson, accepted the award on behalf of the brand and said she is absolutely thrilled for the recognition the Image Printer has received within the industry. “Our Image Printer has truly enhanced the take-home cake market by turning a simple cake into a work of art for our customers. “We came to realise that creating and decorating cakes is not everyone’s passion and that some of our customers don’t necessarily have the time or skills to create beautiful, personalised cakes, which led the Michel’s Patisserie Product Innovation team to develop the easy to use, in-store Image Printer,” Lisa said. The process is incredibly simple. Customers select a cake from the Michel’s cake range, supply a photograph via USB or email, or choose one from the extensive Michel’s Patisserie licensed image library. The franchise partner then uploads the image onto the custom designed software system and adds any additional personal touches that the customer requires, such as text in a specific font or colour, or fun elements such as clip art from the clip art library. Once the customer has checked and approved the final design, the image is loaded to the Image Printer, which then prints the exact design on edible paper, within seconds, to be pasted onto the cake. The result is a beautiful, custom-designed and personalised cake created on-the-spot, in-store and ready to go. “The Image Printer was rolled out across our network of stores at the end of last year, enabling our customers access to lots of ‘oohs’ and ‘ahs’ moments when they see their cake masterpieces created by our state-of-the-art printing technology,” Lisa said. “We have recently launched a monthly internal competition and have been flooded with very creative entries from franchise partners, showcasing the fantastic ability of the Image Printer to produce truly personalised cakes for their valuable customers.” With their continued commitment to driving cake customisation and enhancing customer experiences, Michel’s Patisserie is leading the way in the whole cake market. “We are constantly exploring and developing new technology that enables our customers to give their Michel’s cake of choice a unique, personal touch. Keep your eyes peeled for more exciting cake innovations from Michel’s Patisserie to come,” Lisa said. The prestigious QSR Media Detpak Awards is an initiative to recognize the best of the best Australian quick-service and fast casual restaurants. For more information visit http://qsrmedia.com.au/event/qsr-media-detpak-conference-and-awards-2017

Carbon Group announce seventh acquisition in less than two years

June 25, 2017, 4:51 pm

≫ Next: Cirillo Lighting and Ceramics franchise set to disrupt the Sydney Market

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In an apparent dull and gloomy economy, there’s no stopping the growth of Perth-based Carbon Group as they announce their seventh acquisition in less than two years, contributing to a combined investment of $3.3M. Carbon have acquired Claremont-based R&B Bookkeeping, previously owned and managed by Russell Boulton. Russell was attracted to Carbon after their recent win at the Australian Accounting Awards, taking home the title of National Bookkeeping Firm of the Year. Russell was impressed at the performance of Carbon, seeing their growth over the last couple of years. “I’d been looking for a succession plan as I no longer had the time to dedicate to growing the business. Carbon offer the same level of service that I do, so I knew my clients would be in good hands. I’m excited to see them take over.” The acquisition will place R&B Bookkeeping under the Carbon brand. It follows a previous merger with WiseClick Business Services in September last year, which expanded the service offering of Carbon to include training courses in Xero, MYOB and Cert IVs in accounting and bookkeeping. In the past 24 months, Carbon have launched in Melbourne through the acquisition of Borderless Business Intelligence and acquired Perth-based businesses Pursuit Group, PaperChase Bookkeeping, Cloud Bookkeeping Perth, Swan Valley Tax & Accounting and GLC Business Services. Since coming to the market in 2014, Carbon has seen its team swell from 14 staff to now over 70. Carbon’s co-founder Jamie Davison says these acquisitions are contributing to achieving his and business partner Nathan Hood’s goals of having ten hubs across Australia. “We’ve now got three hubs in Perth and launched in Melbourne last year. In the near future, we want to have offices in all states and territories. Ultimately, we will expand into countries with similar legal and economic systems such as Canada, New Zealand and the UK.” “We’re learning along the way, and it’s exciting to see where Carbon is heading. The economy might not be in the most positive stages, but we’re taking it in our stride. There are opportunities for growth everywhere.”

Cirillo Lighting and Ceramics franchise set to disrupt the Sydney Market

June 25, 2017, 5:48 pm

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After almost four decades as the ACT’s only one stop shop for builders, homeowners and renovators, Cirillo Lighting and Ceramics (Cirillo) has opened its first franchised showroom at 535 Pittwater Road Brookvale. The Brookvale location has been designed to showcase unique products sourced from leading European manufacturers, harmonised to create dream spaces. The new franchise owners, the Moharami family, are committed to helping customers combine tiles, lighting, tap ware, door furniture, kitchen and bathroom wares in creative ways that will delight and inspire.  A customised design service is also available to assist customers realise their vision. The launch provided an opportunity for some of Sydney’s most exacting building professionals to meet the Cirillo team, along with the new franchisees, Sam, Bita, Bob and Ben Moharami. “We are thrilled to bring some of the world’s most beautiful building products to Brookvale’s home improvement retail hub,” says Sam Moharami. “And the family is committed to providing the exceptional customer service that is Cirillo’s hallmark.” “We are proud to have the Moharami family partnering with us as we enter the competitive Sydney market,” says Managing Director, Joe Cirillo. “And we are confident that, as word spreads, the Brookvale showroom will become a “go-to” destination, not just for locals, but for builders and homeowners from all parts of Sydney.” The showroom will be open six days a week.

RFG ON SHOW AT THE INTERNATIONAL FRANCHISE EXPO IN NEW YORK

June 25, 2017, 6:13 pm

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Among the thousands of entrepreneurs, franchise brands and service providers in attendance at the Javits Center in New York, publisher Colin Bradbury, founder and CEO of CGB Publishing caught up with Retail Food Group (RFG). A global food and beverage company based in Australia, RFG are seeking Master Franchise Area Development partners to launch key international brands including Gloria Jean’s Coffees, Crust Gourmet Pizza, Donut King and Brumby’s Bakery within the USA. Exhibiting at the largest franchise expo within the USA for the first time, Brian Balconi, President of RFG USA was joined by Head of International Development Darren Dench and Chief Franchise Officer Mike Gilbert.